FAQ

Frequently Asked Questions help answer some common questions about Ladder, our products and our website. Have another question or some feedback? Email us at team@ladder.sport or call (855) 558-0577.

Sales

Yes. We typically have one sale per year around Black Friday / Cyber Monday. We also occasionally host events that may include a discount. Please note, we do not offer price adjustments to purchases made prior to or after sales events.

We currently offer discounts to military, first responders, teachers, and students through our Gratitude Program. We will not honor codes found on third-party discount, coupon or promotion websites.

No. We are only able to accept one discount code per order.

Products

Our Proteins, Pre-Workout, and Superfood Greens are all proudly made in the United States.

NSF Certified for Sport® certifies each batch of our products is tested by an independent, non-government third party, NSF International. It also certifies that Ladder products do not contain any of the 270+ substances banned by USADA, MLB, NHL, and other professional sports organizations. This certification ensures the contents of the supplement actually match what is printed on the label and that there are no unsafe levels of contaminants or heavy metals in the products. To learn more about this certification, please visit http://www.nsfsport.com/about-us.

Our Plant Proteins, Pre-Workout, and Superfood Greens are all 100% vegan and non-GMO.

Yes, all Ladder products are gluten-free.

Each Ladder product was designed for a different purpose. Ladder Pre-Workout should be used 30-45 minutes prior to exercise. Ladder Plant and Whey Protein can be taken at any time, but both are commonly enjoyed before or after a workout (within 1-2 hours). Ladder Greens can also be taken at any time, but we recommend not using in the evening as a small percentage of individuals have difficulty sleeping after consuming Vitamin D.

All Ladder products were made to be mixed with 8-12 oz of water, so you can enjoy the products on the go. If you're looking to change it up, here are some of our favorite ways to take them:

Protein: Milk or milk alternatives like almond or oat milk. We also like blending them into our smoothies for a post-workout snack.

Superfood Greens: We like mixing with coconut water or apple juice to add a little bit of sweetness.

Pre-Workout: We like sticking with water.

For recipes and more ways to take our products, check out the Ladder Blog.

Both proteins were formulated using premium ingredients, but the biggest difference is that Plant Protein is vegan and designed for anyone who is sensitive to or avoiding dairy. Both have 130 calories, are complete proteins with all of the essential amino acids, and are boosted with probiotics. Whey has slightly more protein per serving (26 grams compared to 21 grams).

For more information on this topic, check out our blog article here.

Our Pre-Workout contains 100mg of caffeine (from natural green tea leaves), which is roughly the same as one cup of coffee. We also added L-theanine (an amino acid produced by your body) to help enhance your boost while reducing the likelihood of jitters or a caffeine crash.

Superfood Greens also contains a small amount of caffeine from matcha - about 17mg or 1/5 cup of coffee.

That tingling sensation is a natural response that some people experience when they take beta-alanine. This amino acid (which your body naturally produces) helps you fight off fatigue. The sensation is typically gone within 30 minutes of consumption.

If you’ve never tried a product with beta-alanine before, we recommend starting with half a packet of Pre-Workout.

Beta-alanine is an amino acid that is naturally produced by your body.

Beta-alanine reduces the feeling of muscle fatigue. It helps you exercise harder and improve athletic performance. Some people experience a tingling sensation when they consume beta-alanine. It is a normal response and should subside within 30 minutes. The tingling might be eliminated if you take with food.

Yes, we like mixing our products into our favorite recipes. All of our ingredients are food-grade, so cooking with our products does not reduce their effectiveness.

For recipes, check out the Ladder Blog.

Some Ladder products contain vegetables and cocoa. California's Proposition 65 requires a label for any products with naturally-occurring levels of trace metals. All of our products are tested during our manufacturing process and by a third party, NSF International, which guarantees their quality and safety.

For more information go to www.P65Warnings.ca.gov.

We recommend washing your bottle with soap and warm water after every use. The shaker bottle is NOT dishwasher safe. Putting it in the dishwasher can cause paint to chip and the vacuum seal to become ineffective. After washing, we recommend that you dry your shaker bottle by airing it out upside down.

Ordering

You can only order in quantities of 15, 30, or 45 packets of a single product. If you're looking to order more than 45 packets of a single product, please contact our support team here.

If you would like to add items to your existing order, please place an additional order or reach out to our support team here. Unfortunately, we cannot process changes after the order is placed.

We also cannot remove items from an existing order. Instead, you may return any unwanted items once you receive your order.

If you’re not satisfied with your purchase for any reason, we offer a 30 day money-back, quality guarantee for all customers. Returns will be refunded in the original method of payment.

Please contact our support team here and we’ll get your return started.

Shipping and handling fees are nonrefundable.

We accept exchanges on our gear within 30 days of delivery. To get an exchange started, please contact our support team here.

Subscription

To start, all subscription orders cost 20% less than one-time purchases. Active subscribers also receive 20% off all Gear purchases. Subscribers and members are the first to know about all Ladder news: new products, events, partnerships, etc.

And finally, our subscriptions are flexible and we are more than happy to adjust them to fit your needs.

You can contact our support team to make any changes you need, including: skipping a month, changing product flavors, adjusting the quantity, or changing how often you receive a delivery.

Because our subscription is based on a 30-day renewal cycle, your payment will be charged every 30 days. Each month you'll get an email 5 days before your next order will be finalized and charged, so you won't be charged without a heads-up.

You’re able to cancel your subscription at any time. You can do so in your account or contact our support team and we’ll take care of it for you.

Shipping

We currently ship to the following: all 50 States (including Alaska and Hawaii), American Samoa, Guam, Puerto Rico, the US Virgin Islands, and military bases/APO/DPO/FPO addresses.

We offer free standard shipping for all orders over $30. Your package should arrive within 5-7 business days.

Shipping costs $5 for orders under $30.

Yes, we offer 2 business day expedited shipping for an additional $15.

All orders received before 2:00 PM ET, Monday through Friday, will ship the same day. Orders received after 2:00 PM ET will ship the next business day.

Once an order leaves our facility, it should deliver within 5-7 business days for standard shipping. We will send you a tracking number via email once your order has shipped

We currently do not ship internationally, but hope to in the future. If you’d like to see our products available in your country, please let us know.

Company

Please fill out this form for your partnership request and if an opportunity arises, our partnership team will reach out.

Ladder was inspired by the need to create a higher level of sports nutrition. We offer safer, more effective supplements designed for elite athletes like LeBron James, but effective for everyone. And we support your health, fitness, and nutrition by sourcing content from leading experts.

That's why we've changed our web URL to ladder.sport. This change represents our goal of helping you get to the next level.

#WeAreLadder is our community hashtag. Use it when you post your favorite workouts, recipes, and all the different ways you use Ladder on your social accounts for a chance to be featured on our page!